Return & Refund Policy

Last updated: This policy applies to all orders placed on our website.

1. Return Eligibility

Items may be returned within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase. The following items are non-returnable: perishable goods, intimate or sanitary products, gift cards, downloadable software, and personalized or custom-made items.

2. How to Start a Return

Contact us through our website contact form with your order number and reason for return. We will provide return instructions and the return address. We recommend using a trackable shipping service.

3. Return Shipping Costs

If the return is due to our error (damaged, defective, or wrong item), we cover the return shipping cost. For other returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Exchanges

We replace items only if they are defective or damaged. Contact us through our website contact form within 7 days of delivery with photos so we can evaluate the issue.

6. Contact Us

For any return or refund questions, please reach out to us through the contact form on our website.